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Netflix Black Screen on Windows 10 computer [8 Solutions to fix it] – Question Info
If it does not download automatically, please click here. Iris Zheng. In this situation, you can only see the black screen but hear the sound from your device. Follow the below method to fix this problem. You can update your Google Chrome to see whether it helps or not. The graphics driver may be the reason for this problem. You have to use a compatible graphics card with correct and latest driver to work with Windows So update your graphics driver may help you solve the problem.
Option 2 — Automatically Recommended — This is the quickest and easiest option. Driver Easy will automatically neyflix your system and find the correct drivers for it. But with the Pro version it takes just 2 clicks and you get full support and a day money back guarantee :. To solve the problem, try the below methods.
Negflix the below methods, netflix black screen on pc your way down till you find a method that works for you. Clear browser cache is a common fix for many browser issues. So try the method, it may help you solve the problem. Here we take Google Chrome as an example:. So, blak your Windows to the scgeen version can prevent some problems. Go to netflix. It can clear the Netflix cookie but it will sign you out of your account. After that, you can sign in and try Netflix again.
The privilege issue might be the reason for this problem. With high integrity access, netflix black screen on pc browser can make full use of its features, so run your browser as an administrator to see if this fixes your issue. Extensions are small software programs that customize the browsing experience.
Therefore, to remove or disable the problematic extension can solve this issue. Netflix black screen on pc Netflix netvlix screen problem could also be caused by a virus attack. So adobe flash professional cs5 free trial version free your antivirus software to do a security scan and clear existed viruses or malware.
Be sure that bblack antivirus netflix black screen on pc has been updated to the latest netclix. Netflix black screen on pc Netflix black screen problem may also be caused by the conflict between your antivirus software and Nerflix.
Therefore, disabling or uninstalling the antivirus software and then restarting your computer scrfen help you solve the error. If this method resolves the problem, you can install another antivirus software to protect your computer.
But if you are fond of the old one, contact the vendor of your antivirus software and ask them for advice. Iris is a technical writer with a passion for new tech. She likes to stay up to date with the latest tech news, and she writes tips читать tricks about electronic devices, games and software to help our customers solve problems with their computers, smartphones and other electronic devices.
To install Driver Easy Click. Iris Zheng Last Updated: http://replace.me/17058.txt months ago. Launch Google Chrome. Click the three dots button in the upper right corner of your browser. Select Helpthen scrsen About Google Chrome. Chrome will display the current version and automatically install available updates. Select Relaunch to complete the update. Try Netflix netflix black screen on pc. Method 2: Update your graphics driver The graphics driver may be the reason for this problem.
There are two ways you can download your graphics driver. But with the Pro version it takes just 2 clicks and you get full support and a day money back guarantee : Download and install Driver Nnetflix. Run Driver Easy and click Scan Now button. Driver Easy will then scan your computer and detect any problem drivers.
Click the Cricket 19 game for pc 10 button next to the driver to automatically download and install the correct version of this driver you kn do this with Free version. Be the first to like this article. By Жмите Zheng.
Black screen with sound – Solution 2: Run Your Browser as Administrator
If your device doesn’t have a power button or you can’t reach it, leave it unplugged for 3 minutes instead. If the manufacturer can’t help, or these steps don’t fix the issue, you’ll need to use a different device to watch Netflix. If Netflix is unresponsive and you are unable to return to the previous menu, use this article instead.
If you don’t see Get Help , navigate up and select Settings or the Settings icon. If you don’t see Get Help, Settings, or the Settings icon:. Turn off or unplug your Blu-ray player. Unplug your modem and your wireless router, if it’s a separate device from power for 30 seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your Blu-ray player back on and try Netflix again. If you’ve changed the connection settings on your device, you’ll need to change them back to default. Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
Contact your internet service provider. We’re looking into this problem. To help us investigate, please contact Netflix Customer Service. If these steps solve the problem, try turning on your extensions one by one to determine which one is preventing Netflix from working properly.
If your browser is unresponsive and you are unable to use the Back button to return to the previous page, use this article instead. If you usually use a bookmark to visit Netflix, try typing www. If this resolved your issue, update your bookmark URL to www. In the Clear the following items from dropdown, select the beginning of time. In the Time Range to Clear dropdown, select Everything. Under Details , uncheck everything except Cache. In the Obliterate the following items from drop-down, select the beginning of time.
Select Reset Safari and uncheck everything except Remove all website data. Go to netflix. This will sign you out of your account. In the upper right corner of your browser, click Menu. If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help. The issue may be caused by adware installed on your machine. For detailed steps for resolving this problem, see our Ads and Pop-ups When Streaming article.
If Netflix is unresponsive and you are unable to use your browser’s Back button to return to the previous page, use this article instead. From your browser toolbar, click the Chrome menu. Hover over History , then from the menu on the left, click History.
In the Time Range drop-down menu, select All time. In the upper right corner of the browser, click Open menu. In the Time Range to Clear dropdown menu, select Everything.
Under History , uncheck everything except Cache. Click Settings. Under Browsing History , click Delete. Uncheck everything except Temporary Internet files and website files. In the upper right corner of the browser, click Settings and more. Hover over History , then from the menu on the left, click Clear browsing data. Uncheck everything except Cached images and files and Cookies and other site data.
In the Time range drop-down menu, select All time. Select Settings. Windows will check for updates. If it doesn’t, select Check for updates. From the items listed, right-click or press and hold on touchscreen devices on your preferred browser icon Netflix supports Internet Explorer, Firefox, Opera, and Google Chrome.
If these steps allow you to stream TV shows and movies from Netflix. Iris Zheng Last Updated: 10 months ago. Launch Google Chrome. Click the three dots button in the upper right corner of your browser. Select Help , then click About Google Chrome. Chrome will display the current version and automatically install available updates. Select Relaunch to complete the update. Try Netflix again. Method 2: Update your graphics driver The graphics driver may be the reason for this problem.
There are two ways you can download your graphics driver. If you are using any other third-party antivirus program, use it instead to scan for viruses on your PC. A lot of people use VPN services on their computer to access the internet anonymously and keep their browsing safe. As you may already know, VPN basically gives you access to the internet through a different server that may be located in a different country.
VPN can have some many advantages but when accessing the Netflix, it can also cause black screen issue. So if you are using a VPN service on your system,, just turn it off for a while and then check if you are able to watch videos on Netflix.
If it worked, then you have successfully found the main culprit. When nothing works, your only way out to solve a problem is by reporting the issue to the Netflix team itself. Go to the official website of Netflix, scroll down to the last, and click on the Contact Us option. This will take you to the page where you can either start a live chat with the Netflix team or call them using your phone and discuss with them the problem you are facing.
Those who use Netflix on their smartphone and face black screen issues and maybe a problem with audio also, these are the tricks you can follow to resolve the problem.
The app cache that is usually stored to make your experience with an app better can sometimes be the reason why you are having the worst experience with it. But once you clear all the cache stored for Netflix, it will start working as a newly installed app. Follow these simple steps to delete the cached data of Netflix on your Android device —. Just long-press the Netflix app, and uninstall it. Now go to the Play Store and install the app again.
Make sure to clear all the cache before uninstalling it to give it a fresh start. This method is for Android users especially.
There is a feature in the Accessibility settings named Colour Correction. If you are getting a black screen on the Netflix app the common reason may outdated Graphics driver. Again if you are getting black screen on web browser such as chrome there are chances outdated browsers, chrome extensions, Cookies and Browsing Data may cause the issue. We have devided the solutions in two parts, for Netflix black screen on app and Netflix black screen on the browser.
Well if you are getting Netflix black screen with sound on the chrome browser then the following solutions help fix the problem. Temporarily disable third-party security software Antivirus and open Netflix to check if its the culprit of the issue. In addition, make sure to disconnect VPN If configured on your computer. Help Center. Join Netflix Sign In. Back to Help Home. Smart TV. When do you get a black or blank screen with sound? When you open the Netflix app.
Restart your device. Unplug your device from power. Plug your device back in. Turn your device on and try Netflix again. When you try to play a TV show or movie. Contact your device manufacturer. At any other time. Android phone or tablet. Check if other TV shows or movies work.
If you get the same problem with other TV shows or movies, skip these steps. If other TV shows or movies play normally, you can tell us about the problem. Follow the instructions, then click Report Problem. Turn your device off, then on. Turn off your Android. Make sure it’s powered off, not just locked. Turn it back on. Try Netflix again. Update your Android.
Open Settings. Check for and install available updates. Contact the device manufacturer.
[Solved] Netflix Black Screen Problem – Driver Easy.How to Fix Netflix Black Screen Problem [Solved]
When do you get a black or blank screen with sound? When you open the Netflix app Turn off your device. If your device has a power cable, unplug it. Make sure. If you get a black or blank screen with no sound when you try to watch or launch Netflix, follow the steps for your device below to fix the problem.