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I have just replaced my laptop with a new platform Windows 10 and have installed the software and drivers for my HP Advantage Deskjet printer. The priner could print well but unfortunately the HP Deskjet series software could not run, I have tried to uninstalled the software with HP Print and Scan Doctor, download the latest software release Nov and reinstalled it but yet the software still could not run at all.
Please advice me on the problem I had, I need the HP software to manage scan and fax function of my printer. Hi suharwan. Welcome to the HP Forums! Thank you for posting your query in this forum, it’s a great place to find answers. I reviewed your post and I understand that you are having issues installing the HP full feature software on your new computer. Please uninstall the printer software completely and restart your computer. Refer to the below article to uninstall the printer completely.
Download and install the software from the below link. Follow the steps in the below article to install the printer. Let me know how it goes and you have a great day! To simply say thanks, please click the “Thumbs Up” button to give me a Kudos to appreciate my efforts to help. Take care. I have followed your advice accordingly and the HP software was re-installed but still can not run. When I clicked the HP software icon, the Windows blue circle will showed up and circling for a while and then disappear, nothing was happen, the software could not launch at all.
I checked the software installed version was I read that the printer is able to print. May I know if the printer is able to scan? Because if scanning is working then why are you trying to run the software? If the scanning is not working and therefore you’re trying to run the software then let us try to uninstall the printer drivers from the root level by following the below steps:. Didn’t find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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All forum topics Previous Topic Next Topic. New member. Message 1 of 4. HP Recommended. Product: HP Deskjet Advantage Operating System: Microsoft Windows 10 bit. Tags 4. Tags: Archived. HP Support Agent. Message 2 of 4. Hi suharwan Welcome to the HP Forums! Was this reply helpful? Yes No. Message 3 of 4. Dear The Fossette, I have followed your advice accordingly and the HP software was re-installed but still can not run.
Do you have any further advice to resolve this problem? Message 4 of 4. If the scanning is not working and therefore you’re trying to run the software then let us try to uninstall the printer drivers from the root level by following the below steps: In Windows, search for and open Programs and Features. Select your HP printer.
Select Uninstall. In Windows, search for and open Devices and Printers. If you see it listed, right-click on it and choose “Delete” or “Remove Device. Type printui. Click on Drivers tab. Look for HP Printer driver. If you see it click on it and click Remove at the bottom. Select OK. Close Devices and Printers. Now please download and install the drivers again. Hope this information helps. Do keep me posted. Take care!
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